Support Plans

AON3D premium support plans offer various levels of service so you can get the help you need, when you need it.

All support plans include email support, however, phone support requires a phone support package. Depending on issue complexity, issues may not be resolved in one phone call.  For problem resolution, AON3D technicians may also need to replicate certain problems locally and call customers back upon further diagnosis. 

To upgrade your account, please email sales@aon3d.com.



Maker Tier
Standard Tier
Enterprise Tier
Documentation Portal Access
Yes
Yes
Yes
Email Support
Yes
Yes
Priority
Email Response Time
Best Efforts
24 hours
Priority
Phone Support
No
Yes
Yes
Discounted Materials
Yes
Yes
Yes
Spares & Consumables Discount
No
Yes
Yes
Replacement Parts
Cost
Cost
Complimentary
Software Updates
1 year
During Contract
During Contract
On-site Support
No
Travel & Labour
Travel & Labour (discounted)
Annual Overhaul
No
Travel & Labour
Travel & Labour (discounted)
Dedicated Onboarding
No
Optional
Yes
Account Management
No
No
Yes
Consulting Services
Hourly Fee
2 hour/mo.
Custom



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.